Purchase Terms

	Please ensure that you read all terms prior to purchasing. By purchasing from All Salon Supplies Pty. Limited you are agreeing to our terms and conditions. Returns Policy Kindly select your items carefully as we do not accept refunds or exchanges for 'incorrect purchasing decisions' or 'change of mind.' ** Descriptions are provided for each item, and in many cases numerous photos.  If you need further information, you must ask before purchasing. If you have very specific requirements with colour or design, size or other specifications, you must contact us to specifically advise your requirements prior to purchasing.  We suggest that you also email these and we can provide written acknowledgment to ensure that your requirements can be satisfied.  All photos are for illustration purposes, and exact design and colours may vary due to upgraded model, factory changes, or other reasons.  Further photos can be requested, and we shall assist where possible.  We recommend that you come and inspect prior to purchasing.      If you have any questions, kindly contact us prior to purchase. Our policy is that all items from our Store are non-returnable unless defective. ** All Items returned un-opened in their original packaging shall incur a re-stocking fee (generally the higher of $55 or up to 25% of the purchase price.)  Re-stocking fee includes labour, checking of items, and administration time and costs for issue of refund, cancellation of order etc.  All Items returned opened in their original packaging shall incur a re-stocking fee (generally the higher of $65 or up to 30% of the purchase price.)  Re-stocking fee includes labour, repackaging costs, checking of items, and administration time and costs for issue of refund, cancellation of order etc Under no circumstances shall All Salon Supplies be liable or pay, or refund your freight.  Any returns / freight  expenses are at your expense.  This includes the freight cost to you, and the freight cost to return items to our Sydney warehouse. Any refund shall be of the purchase price of the actual stock items only, no refunds for freight. Items must be returned within 14 days of purchase generally. Defective Items Warrantable Items Items expressly covered by warranty must be returned by you or your courier to our Sydney warehouse.  You must also provide proof of purchase and disclose details of any issues you have experienced with our warrantable product. *^ Warranty covers repair or replacement of the faulty item, where possible. Dead on Arrival If your item is DOA (Dead On Arrival), you must contact us and return the item within 7 days to arrange for return and replacement of the item. Contact must be made via email to andrew@allsalonsupplies.com.au You must also provide proof of purchase and disclose details of any issues you have experienced with our warrantable product. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund of the purchase price shall be provided.  Note this does not include a refund of the freight cost.  You must contact our office, prior to return of goods. If you have purchased a Vitality branded massage table we shall organise replacement of the table at our expense for NSW, ACT, VIC, Qld metro customers, and pay freight up to $50 in total for all other customers.  Sydney customers are requested to return their table to swap for a new item.  Note this covers vitality massage tables only, no other items. We strongly recommend freight insurance $8 for every $500.  We cannot be held responsible for items damaged during transit.  Items damaged in freight Please check your item for any damage prior to signing courier receipt.  If there is any damage to packaging or the box, you must check prior to signing courier receipt.  If damaged in transit do not accept the goods and the courier shall be responsible for returning the goods to our warehouse.  For items damaged in transit we cannot be held responsible for damage, and freight costs of a replacement item. We shall then organise a replacement massage table. How to return your item: 1. Please email andrew@allsalonsupplies.com.au with photos and a detailed description of the incident, damage. 2. Send your item to the return address provided. Please ensure that your customer details are clearly displayed on the return packaging. 3. As soon as the return has been received and inspected, a replacement product will be shipped.  You may be responsible for the freight cost of the replacement item (if a non vitality fitness product). IMPORTANT: The return must be received by All Salon Supplies within a reasonable time period (usually (7) seven days.) Replacement product will only be shipped after the faulty item has been received by All Salon Supplies . Under no circumstances shall All Salon Supplies be responsible for freight costs to or from our warehouse.  If a refund is to be issued, it shall be for the item purchase price only, not freight or insurance costs.  A refund can only be issued once the original item has been returned in the original packing to our Sydney warehouse.   Additional Terms of Purchase While all care is taken, any errors or omissions in the item description or pictures are unintentional.  You should contact our office to specify your exact requirements prior to purchase.   All Salon Supplies Pty. Limited is not directly liable for any loss, theft, or damage to any goods under any circumstances.  We recommend freight insurance be taken out with the courier company at a cost of $8 for up to $500.  This shall cover the purchased item only and the cover is arranged through either our courier or Australia Post.  In some cases you may be required to provide details to the freight company or Australia Post.  Note, porcelin and glass cannot beinsured so these are transported at your risk.  We adhere to all trading rules of the Department of Fair Trading NSW (Australia) We will not be liable for any loss of income, loss of profits, loss of contracts, loss of billable time or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question. We are committed to working through any issues you may have in accordance with our policies. Should an issue arise, we will direct your case to our resolutions team who will contact you to resolve your case. We do ask that you choose your item carefully when purchasing.  We will only dispatch the item(s) you have purchased (this includes style and colour). Once the item has been shipped we cannot be held responsible for colour changes, changes of mind etc.  Please Note:   by purchasing you agree to the above terms and conditions. ** Unless otherwise specified under T.P.A. or other ACCC guidelines. *^ Warrantable Products include an expressly stated period of cover in item description.