By purchasing from L.M. Holdings Australia Pty. Limited T/As Importplaza you agreeing to our terms and conditions.

Returns Policy

Kindly choose your items carefully as we do not accept refunds or exchanges for 'incorrect purchasing decisions' or 'change of mind.' **

• Detailed descriptions are provided for each item, and in many cases numerous photos.    
• If you have any questions, kindly contact us prior to purchase.
• Our policy is that all items from our Store are non-returnable unless defective. **
• All Items returned un-opened in their original packaging shall incur a re-stocking fee (generally the higher of $35 or up to 25% of the purchase price.)  Re-stocking fee includes labour, checking of items, and administration time and costs for issue of refund, cancellation of order etc. 
• All Items returned opened in their original packaging shall incur a re-stocking fee (generally the higher of $50 or up to 30% of the purchase price.)  Re-stocking fee includes labour, repackaging costs, checking of items, and administration time and costs for issue of refund, cancellation of order etc.
• Items must be returned within 7 days of purchase generally. 

Warrantable Items

Items expressly covered by warranty must be returned to our Sydney Rydalmere warehouse.  You must also provide proof of purchase and disclose details of any issues you have experienced with our warrantable product. *^ Generally our warranty covers repair or replacement of the faulty item.

Dead on Arrival

If your item is DOA (Dead On Arrival), you must contact us and return the item within 7 days to arrange for return and replacement of the item. 

Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.  You must contact our friendly sales staff, prior to return of goods.

1. Contact the Importplaza Customer Service team on: (02) 8812 2244. A customer service representative will evaluate your return request, record all the necessary product return information.  The Customer Service Representative will also provide you address details of where to send your return.

2. Send your item to the return address provided. Please ensure that your customer details are clearly displayed on the return packaging.

3. As soon as the return has been received and inspected, a replacement product will be shipped.

IMPORTANT:

• The return must be received by Importplaza within a reasonable time period (usually (7) seven days.)
• Replacement product will only be shipped after the faulty item has been received by Importplaza.

 Additional General Terms of Purchase

• While all care is taken, any errors or omissions in the item description is unintentional.
• L.M. Holdings Australia Pty. Limited T/As Importplaza is not directly liable for any loss, theft, or damage to any goods UNLESS postal insurance has been taken out on the item.   Postal insurance will cover the purchased item only and the cover is arranged through either our courier or Australia Post.
• We adhere to all trading rules of the Department of Fair Trading NSW (Australia)
• We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
• Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
• We are committed to working through any issues you may have in accordance with our policies. Should an issue arise, we will direct your case to our resolutions team who will contact you to resolve your case.
• We do ask that you choose your item carefully when purchasing.  We will only dispatch the item(s) you have purchased (this includes style and colour). Once the item has been shipped we cannot be held responsible for colour changes, changes of mind etc. 

Please Note:   by purchasing you agree to the above terms and conditions.

** Unless otherwise specified under T.P.A. or other ACCC guidelines.

*^ Warrantable Products include an expressly stated period of cover in item description.